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What If You Could Learn Storytelling From the Masters?

In Good Tools, Inspire Hope by lisavgray

You probably don’t have the words “Become a Better Storyteller” on your to-do list, but isn’t the idea there somewhere? Maybe in that “Rebranding” project? Surely somewhere in the “Draft Annual Report” assignment. Hopefully, near the beginning of the “New Sponsor Solicitations” work. Becoming a Better Storyteller will make all your outreach efforts more successful, whether those efforts are about …

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Customer Love at Headsets.com

In Good Tools, Inspire Hope by lisavgray

This deck on The Super Pickle Way, the customer service philosophy at Headsets.com, lays out a roadmap to lifelong customer relationships any organization can follow. 16 Customer Service Secrets We Learned at Headsets.com: The Super Pickle Way from Headsets  

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On Being Relevant

In Inspire Hope, Listen Up by lisavgray

I had big fun last week attending the two-day Hopscotch Design Festival in Raleigh, NC. Hopscotch brought together visual communicators from lots of different backgrounds, representing every conceivable esthetic and showing off boatloads of smart, beautiful and downright nutty designs. The conference itself had no overt theme, but the sessions I attended featured information architects, software developers, architects, curators, graphic …